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Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it if you need assistance (or call 01580 819085) or if you have a complaint of any kind (eg. about an ad or an advertiser) or a suggestion. 2. Holiday Homes - can't upload photo 3. Holiday Homes - can't select area 4. System keeps throwing me off 13. Can I register under 2 universities? 14. How can I make my ad work better? 16. Can I use site if I am not a student? 17. Can't see the ad I saw before 18. Changing email address, password or uni 19. How do I find ads from my uni or region only?
Q. You have sent me a new password and it won't work. A. You must carefully copy it and paste it into the signing in box - don't try and hand type it in. Once you have signed in successfully, go to YOUR DETAILS and select a more memorable password. More on passwords below. 2. HOLIDAY HOMES - CAN'T UPLOAD PHOTO Q. I can't upload the photo - goes white/produces odd text or error message. A. This is probably because the photo you are using is too big. Please either shrink it or use a smaller file size photo. 3. HOLIDAY HOMES - CAN'T SELECT AREA Q. I can't select the area. A. Try selecting Holiday Homes in the first box then move your mouse away to some white space and click. This will make the system give you a list of the areas in that box for you to select. Then place ad as normal. Q. I have registered and the system throws me out. When I put in my details it keeps returning me to the generic welcome page. Click here: http://www.mozilla.com/ It will then download. Once downloaded, run the file and the setup program will start. You can go for all the default options during the install. Once done, click on the Firefox item (should be on the desktop), or Start -> Programs -> Mozilla -> Firefox. Then use it like Internet Explorer or AOL. Put in www.universitiestrader.com and try to get back onto the site. Q. I cannot upload a photo with my ad. A. Perhaps the file size is too large. Try shrinking it to 150kb and then upload again - it's easy with Picture Manager or a similar programme. If the photo size is small but will not load please send to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and we will check it for you. 6. PASSWORDS - OTHER Q. I would like to change my password. A. Use the Your Details function on the site left. Q. My new password won't work. A. Copy and paste it carefully into the box. Don't try and hand type it. If it still won't work, please email us and we will sort it for you. Q. How do I know where the items advertised are from? Which universities or areas? A. Items in blue are "local" and have been placed by people in your university community. Items in pink have been placed by people in your "region". Items in purple are "national" and have been placed by people from other university communities around the country. We also show the region (eg South West) that the advertiser is from. Local items tend to be things like bikes and accomodation. Regional items tend to be things like cars and furniture. National items tend to be postable items. It is up to users to decide whether to place an ad locally, regionally or nationally. If you see an ad that should not be a national ad, please click the Report Ad button and we will then contact the advertiser/remove it. Q. Yes, but if I see something I like the look of, how do I find out where the advertiser is exactly? A. Send them a quick email and ask. Q. Which universities are in my region? A. Use the "Unis" section (tab at bottom of site) to search for your university and when selected, it will show you all the others in that region. Q. Can I just advertise to my university community? A. Yes. When you use Place Ads you can select either your uni, the universities in your region (eg North West or South East) or all uni communities across our national network. Q. Do you take commercial banner ads? A. Yes - email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for details. Q. Can anyone advertise under this section? A. Yes. Business and service listings can be made by users under various categories. Listings last for one year and can include text, photo, weblink and email link. There is an annual fee (from £49 plus vat). For further information see our Advertising section - link at foot of page. Please note that if you purchase any goods or services from an advertiser or a person or business listed under Businesses and Services, then your contract in respect of those goods or services is with the advertiser, person or business and neither We nor any school or university or other member of the relevant school or university community will accept liability for any problems you may encounter with the goods, services or the advertiser. Q. I keep getting "page not found" error messages. A. Try FIREFOX - see 4. above. 13. REGISTER UNDER TWO UNIVERSITIES Q. I have links to two different unis but can only seem to register under one community. Can you help? A. Yes. You can register under the second uni community using a different/second email address. Q. How can I make my ad work better? A. Include a photo - research tells us that people much prefer to look at ads with photos. You can place up to three with each ad. It is easy to upload, so have a go. Also, why not refresh your ad regularly? Change the text a bit and maybe adjust the price if you have not had much interest. And every time you save your ad it will move to the top of the list (ads are in date order). Q. Should I send my item in the post to the buyer before receiving the money from the buyer (and vice versa)? A. This is a tricky one. The best answer is to use common sense. The more valuable the item, the more care you perhaps may need to take. If you are concerned, perhaps you have a friend in the buyer's area who could meet the buyer (or seller) and help with the transaction? 16. CAN I USE SITE IF I AM NOT AT UNI? Q. May I use the site, even if I am not a student? A. Yes. The site is aimed at students, staff, parents, alumni, family and friends of university communities. The site is open to all. People unconnected with a uni community may register on Universitiestrader as a "Friend" of that community, but their ads on the site (and their emails to advertisers responding to ads) will appear in a shade of orange to indicate that they are not directly linked to that uni community. 17. CAN'T SEE THE AD I SAW BEFORE Q. I can see more ads on the site before I sign in, than after I sign in. Why? Q. When I looked under the "Boats" section of Find Ads, without signing into the site, I saw an ad that I was interested in - but after I registered and signed in, I cannot find it anymore - why is that? A. When you look at the site before registering or signing in you see one "example" uni community site (it is a real one). When you register and sign in, you then see your local uni community (which will include ads from your region and any ads placed nationally across the network). Sometimes this means that you will see an ad for say a Speedboat before signing in, but not after you sign in, as the Speedboat is only advertised in one area of the UK (not yours) and is not advertised nationally. 18. CHANGING EMAIL ADDRESS, PASSWORD OR UNIVERSITY Q. How do I do this? A. Go to Your Details (site top left) and enter new details. 19. HOW DO I FIND ADS JUST FROM MY UNIVERSITY OR JUST MY REGION? Q. Can I see ads from my uni or my region only? A. Yes - click the button on the top of the list of ads to select just ads from "My Uni" or "My Region". |
